Privacy Policy

1. Who We Are

Peakly ("we", "us", or "our") is an online tutoring platform that connects students with expert tutors. We operate at peakly.com.au and can be contacted at hello.peakly1@gmail.com.

2. What Information We Collect

We collect personal information you provide when you use our platform, including:

• Contact information: your full name and email address when you submit a booking request
• Session information: the subject and educational level you need help with
• Communications: any messages you send to us through our contact form
• Usage data: anonymised data about how you navigate our website (via cookies), including pages visited and time spent on the site

We do not collect payment information directly — all payment processing is handled by secure third-party providers.

3. How We Use Your Information

We use the information we collect to:

• Match you with a suitable tutor based on your subject and needs
• Contact you to confirm your booking and session details
• Send you relevant communications about your sessions
• Improve our platform and personalise your experience
• Comply with legal obligations under Australian law

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and Tracking

Our website uses cookies — small text files stored on your device — to:

• Remember your preferences and session settings
• Analyse how visitors use our site (using anonymised analytics)
• Improve website performance and user experience

You may disable cookies in your browser settings; however, some features of the site may not function correctly as a result. By continuing to use our website, you consent to our use of cookies.

5. How We Store and Protect Your Data

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Your data is:

• Transmitted via encrypted HTTPS connections
• Stored on secure, access-controlled servers
• Accessible only to authorised Peakly team members

While we take these precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Sharing Your Information

We may share your information with:

• Tutors: your name, subject, and contact details are shared with your matched tutor to facilitate your session
• Service providers: third-party tools we use to operate the platform (e.g., email delivery services), who are bound by confidentiality agreements
• Law enforcement: where required by Australian law or a valid legal request

7. Children's Privacy

Peakly serves students of all ages, including minors. If you are under 18, a parent or guardian must consent to the creation of an account and the collection of personal information on your behalf. We do not knowingly collect personal information from children under 13 without parental consent.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request that we correct inaccurate or out-of-date information
• Request deletion of your personal data (subject to our legal obligations)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, email us at hello.peakly1@gmail.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our platform after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests relating to your privacy, please contact us: